FAQ

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4 Eyes Optical:

"The Team"(Leah and Gene) at '4 Eyes Optical' have proudly been servicing the local and international market for fourteen years! We pioneered a movement to reduce waste and consumption by encouraging our customers to reglaze their existing optical frames.

- We are Australian-owned, operated, and based.

- We have our own onsite fitting laboratory.

- We use Australian-sourced products and services.

'4 EYES OPTICAL' is a business that has been established by a couple with over 35 years of experience in business and the optical industry. With extensive knowledge from the initial manufacturing of optical lenses in a laboratory, a skill not taught in the dispenser’s course. To the reglazing, fitting, and dispensing of glasses in the retail environment and supervising and managing laboratories and retail stores for the “giants” of the industry. 4 Eyes Optical started as a need to produce a supplement income due to a health concern. It is not a sideline venture. It is our life. We pour our heart and soul into our business and pride ourselves on the knowledge and experience our dispenser/mechanic/technician Gene has, the products and services, customer service, and the customer satisfaction we offer.

OUR VISION:

To prove we are a business that cares for the planet and all that is in it.

OUR MISSION:

To care for the preservation of our environment by encouraging the reduction of waste and consumption. To care for our customers by providing a service that saves them money and puts their needs and wants first by connecting personally. To care for the community by giving our customers unwanted glasses to those in need.

OUR VALUES:

Integrity, Respect, Courtesy, Customer Success, and Collaboration.

OUR AIM:

To empower our customers to have control over their optical needs and wants. To accomplish this, we have implemented an ordering process that is completely customizable. You choose the frame you have, the lenses you want, the extras you want, and how you will provide your prescription details. We do not tell you what to have or what you need. Our aim is to save you money, reduce waste and consumption, and obtain customer satisfaction. To continue to grow and develop our mission constantly.

OUR GUARANTEE:

We will continue to give the best local, quality products for the best price. We will beat all other quotes for the same price by 10%. We are and always will be 100% Australian. We are Australian. We are based in Australia. Our products and services are Australian. We fit your replacement lenses on the day we receive them or the day after. We back up our products and services with current industry knowledge and experience. Our environment, values, beliefs, and customers are at the forefront of our business practices. We believe everyone should be treated with courtesy and respect. We believe it is imperative to be upfront and honest. All we ask is that you do the same in return. Reach out, you will deal with “The Team” directly. Our passion is to achieve the same in life that everyone else can.

WHY SEND YOUR FRAMES TO US?

We receive lenses as blanks or uncut. That means they must be shaped to fit into your frame. To shape the lenses, frames need to be traced otherwise we do not know what shape to cut your lenses. This process is the same as buying new frames except the new frame is already waiting at the factory for fitting. Our process is more time-consuming than the retail stores, however, we make up for that by offering a reglazing service that allows you to reuse old frames instead of spending hundreds buying new ones. Meaning less waste and consumption. We back up this service with local, quality lenses for the best prices. A concept that cannot be beaten.

FOLLOW OUR YOUTUBE CHANNEL FOR WEBSITE/PRODUCT/BEHIND THE SCENES VIDEOS!

WHAT CAN I DO WITH FRAMES/GLASSES I DO NOT WANT?

We do not want to see perfectly good sets of glasses thrown out. We want to ensure our service encourages the reduction of waste. If your frame is not snapped in the eye area or on the arms, please send them to us.

We will assess them and breathe new life into them.

We will then pass them on to someone that needs them. Let us work together and do our best for the environment and our communities.

CLICK "QUICK FACTS" TO VIEW OTHER IMPORTANT INFO!

FOR A COMPREHENSIVE LIST CLICK "FAQ"

GENE – OPTICAL DISPENSER/MECHANIC/TECHNICIAN:

He has over 35 years of experience in both lens manufacturing and the dispensing and fitting of lenses and glasses. Born in Auckland, New Zealand, and raised in Fiji.

LEAH – DIRECTOR:  She oversees the operation of the business, procedures, customer engagement, website and customer experience, design, development, and implementation. Born and raised in Wellington, New Zealand.

We have called Australia home since 2005.

Co-Founders |Co-Owners | “The Team!” 

The Team 4 Eyes Optical

If you have any questions or concerns, please don't hesitate to ask! If you have any suggestions, please feel free to let us know. Thank you once again!

Leah and Gene - The Team, 4 Eyes Optical!

4 Eyes 4 your eyes because quality eyesight should not cost the earth.

EMAIL:

theteam@4eyesoptical.com.au

PHONE:

+61429894645

*4 Eyes Optical acknowledges the Mamu, Djiru, Girramay, Gulnay, Jirrbal, and Bandjin peoples as Traditional Owners and the languages spoken of this country in which our business is situated. We recognize and value their cultural heritage, beliefs, continuing relationships, and responsibility to their land and sea country. We honor and respect their elders past and present.