Frequently ask questions

1. How do I get a copy of my prescription?

By Law, you are entitled to a copy of your prescription here in Australia, after an Optometrist has given you a thorough eye examination! Once the test is completed, ask him for a copy! It is recommended that you have a test done every two years! This is covered by Medicare! If you have prescription glasses that contain a farely new prescription, we can take a reading from your glasses and obtain your prescription details ourselves! Alternatively you are welcome to print out the "PDF" file on our home page and take that into your Optometrist to fill in!


2. Can I claim from my Health Fund Provider?

Being an Australian Owned, Based and Operated business we have a Provider Number for most small and major Health Funds! Please contact us prior to ordering and we will confirm whether we can give you a Health Fund invoice with all the appropriate codes and information on it!


3. Can 4 Eyes Optical provide me the type of lenses my Optometrist/Optical Store has recommended for me?

Yes, we can! Although some lenses have special names, we can supply you with lenses that are equivalent to the lenses that have been recommended to you! If you would like to discuss your options first, please feel free to call us or drop us a line!


4. What Guarantee do I get with my order?

We offer a 100% Guarantee! We will replace your lenses or frame and lens package should there be an issue with the manufacturing aspect of the product for 12 months! We also guarantee that we will beat any other quote for the same products by 10%!


5. Why is 4 Eyes Optical a little pricier compared to other online stores?

We are a little pricier as we not only use locally bought frames and lenses, we also do all the fitting ourselves! Unless a frame is unusual then we use another business here in Australia to do the fitting for us! 95% of the time we are in charge of your order from start to finish! We don't send them away to be fitted off shore, as we want to make sure the best outcome for your requirements is obtained! We use optical quality cr39 lenses! We use optical quality metal, accetate or a mixture of both for our frames! You get what you pay for with us!


6. How long will it take to receive my order?

This depends on your prescription and lens requirements! If you are using your own frame our turnaround time is 7 - 10 days from the time we receive your frame! If you are using one of our frames, our turnaround time is 7 - 10 working days from the time you place your order! Everything is located here in Australia, so our turnaround time is quite quick! Your goods are shipped back to you via Australia Post express post!

If you are planning on going away, please take into consideration the above time frame, as lenses still need time to be prepared! Mistakes can happen with lenses also, so reasonable time needs to be given! Thank you!


7. Where do I start?

There are two options on the "Home Page" - "Use Own Frames" and "Use One of Our Frames!" Choose the category that suits your needs and click on the options below the heading! From there you will be guided through the ordering process!


8. What frames are suitable for optical lenses?

Any frames that you have previously purchased from your Optometrist/Optical Store! A quilty frame will have strength and have some weight to it! Frames purchased cheaply at the Pharmacy or Discount stores are not recommended as the metal ones do not have screws in them, which are necessary for loosening the frame to insert lenses into! The plastic ones are usually quite flimsy and don't stand being heated up too well! We need to be able to heat plastic frames up to insert lenses into them! We recommend you talk to a frame supplier, they will know what frames are ideal for optical lenses!


9. What do I do if there is no "Add" reading on my prescription?

For those that only require: Single Vision (Distance) lenses, there will not be an "Add" reading on your prescription! "Add" is a reading for those that require: Single Vision: Reading, Bi-Focal, Multi-Focal Lenses or Occupational/Access Lenses! This reading helps the wearer see things clearer close-up!


10. I am not sure how to fill out the prescription section of the site, can I send a copy to you?

Yes, you can! Please ensure you click this option when you get to the prescription section of the ordering process!


11. Can I upload or send you a copy of my prescription via email?

Yes, you can! Please ensure you click either of these options when you get to the prescription section of the ordering process!


12. What payment options are accepted through us?

We offer: PayPal, Direct Deposit, zipPay and PoLi! We also accept: All Major Credit Cards!


13. Can I get lenses for my children through 4 Eyes Optical?

Yes, you can! If you can provide us with a frame that is adjusted correctly to fit your child, we can supply the lenses you need! You can either order the desired lenses through the "Use Own Frame" section or give us a call or drop us an email, we would be happy to discuss all your options with you!