Terms and conditions of use

The “Terms and Conditions of Use” refer to the ‘4 EYES OPTICAL’ Website and by Using the Web Site You Agree to Abide by the following “Terms and Conditions”!



The names:  “4 EYES OPTICAL”, “4eyesoptical.com.au”, “We”, “Our” or “Us” refers to The Owners/Operators of “4 EYES OPTICAL” "4 Eyes Optical" also trades as "Frames 4 Eyes Optical"


ABN:  32 992 751 499


To purchase any products from or through the “4 EYES OPTICAL” Web Site, You Agree to the following:

(A) You are purchasing glasses for yourself! Each person has to have their own account to save possible confusion and misunderstanding, which may result in a longer processing time! All contact details need to be current and correct!

(B) You understand that the lenses used throughout the site are the best quality available in Australia for their price range! If you have a preferred lens or any special requirements you will need to contact us to discuss this prior to ordering!

(C) Your prescription details supplied to “4 EYES OPTICAL” is less than 2 years old and is obtained from an authorised Australian Optometrist! We use the details on your prescription to make your lenses! "4 Eyes Optical" will not be held responsible for incorrect prescription details!

(D) You understand that your lenses will be made to the requirements that you have stipulated throughout your order! If you are unsure of what your existing lenses are or what options they may have on them, please contact 4 Eyes Optical prior to placing an order! Due to the nature of lenses and personal requirements lenses can not be reused!

(E) If you intend to use your own frame, please be aware that not all frames are straight forward! We access each frame on arrival! If you have stated the incorrect frame option in your order, or if we find that the frame is outside the normal requirements we will inform you! In some instances certain lens materials are required and fitting may have to be done at our lens manufacturer in Sydney, which would incur additional costs! We will inform you if there are any issues before proceeding, so please make sure your contact details are correct!

(F) Your frame is or to the best of your knowledge is of Optical quality! They can handle the pressure required to remove and refit optical quality lenses! "4 Eyes Optical" will treat all frames with the utmost care and respect! It is not our responsibility should the frame break due to not being optical quality! If the frame is broken or damaged upon receiving them, you will be notified! You may also be charged a repair fee of $30.00 should your frame need extensive work done to it! You will be advised of this before we commence work! All care should be given to your frames when you send them to us! They should be in a hard case or boxed with sufficient packing around the frame for protection! Please include a copy of your order, all necessary contact details if they are not present on the order form and all necessary information regarding each frame, should you order more than one pair of lenses and or frames! We will not take responsibility for frames that are damaged when we receive them!

(G) You understand that the processing time starts from the time we receive your frames! Or from the time you order frames and lenses! Our processing time is: 7 - 10 working days from the time we receive your frames! (This time frame does not include the Weekend or Public Holidays as our Lens Manufacturer in Sydney is closed these days!) - This is a guide and depends on your requirements! Once your order is completed we send the glasses back to you via express post which can take up to three days to get to you! We will update your order and send through a Tracking Number once this has happened!

(H) You agree not to on-sell products purchased through the “4 EYES OPTICAL” Web Site                                                               

(I) Your prescription details supplied to “4 EYES OPTICAL” are true and correct, too the best of your knowledge!                             

(J) Your prescription details supplied to “4 EYES OPTICAL” in Your Order was obtained from a Registered Optometrist!                     

(K) You are over the age of 18 years and are NOT ordering Glasses/Spectacles for persons under the age of 18 years unless you are the Authorized Parent or Guardian!                                                                                                                                                         

(K) You are not Registered as Blind or Partially Sighted!                                                                                                                 

(L) You are the Purchaser and are Legally Permitted to Purchase Goods or Services!                                                                                                                                                                                                                                                               


(A)  If you have not received your Glasses/Spectacles within 14 days  you must notify “4 EYES OPTICAL” via our ‘Contact Us’ options on our Web Site!  You will also be required to submit notification in writing!                                                                                                   

(B)  Once the purchase of your Glasses/Spectacles has been accepted by “4 EYES OPTICAL”, and payment is received Ownership (or title) to your Glasses/Spectacles passes to you at this time!                                                                                                                         

(C) At the time of dispatch/shipping Possession of Glasses/Spectacles passes to you! Additional postage options can be added to your shipping! You would need to contact us to arrange this! Payment for these options is not included in the standard cart shipping! Extra payment is required!  Risk of Damage or Loss through postage also passes to you at this point!                                                                 

(D) All costs associated with return of products for warranty claim including postage is your responsibility and will not be refunded by “4 EYES OPTICAL”!                                                                                                                                                                         

(E)  Any Refund or Warranty Claims must be made within 30 days of time of dispatch!  Except Faulty Manufacturing Claims, these carry a 1 year Warranty!                                                                                                                                                                                     

(F) It is the Purchasers responsibility to check the Glasses/Spectacles on arrival!  In the event that there is a manufacture problem or Glasses/Spectacles are not what you ordered you must notify “4 EYES OPTICAL” via our ‘Contact Us’ options on Our Web Site and  written confirmation will be required within  30 days!  “4 EYES OPTICAL” will not recognize any claim if not notified within the required time or if the glasses have been worn!


(A) You cannot cancel an offer to purchase once such offer to purchase has been presented to

(B) “4 EYES OPTICAL” reserves the right to reject any offer to purchase without notice or justification! In such an event any monies paid shall be refunded in full! To the Purchaser!
(C) “4 EYES OPTICAL” reserve the right to reject any purchase order received from previous purchasers who have previously made Non-Warranty Claims!


Any refusal to accept delivery of Glasses/Spectacles ordered by you, will result in further action!  “4 EYES OPTICAL” reserves the right to claim further costs as may be required! No refund or compensation will be offered or forthcoming!


(A) “4 EYES OPTICAL” reserves the right to Change, Alter, Add or Delete content that is relevant to and is contained within these Terms and Conditions at any time without notice!
(B) All Emails and Correspondence received or sent to “4 EYES OPTICAL” are retained for future reference of the initiating client and to fulfill legal requirements!
(C) The description of merchandise found on the “4 EYES OPTICAL” Web Site is true and correct to the best of our knowledge!  There may be variations to such descriptions and or specifications and such variations do not render your purchase invalid!
(D) To enable “4 EYES OPTICAL” to comply with the anti-spam legislation now in force in Australia and other countries you agree to allow “4 EYES OPTICAL” to send you emails related to “4 EYES OPTICAL” which may include some promotional material!


(A) “4 EYES OPTICAL” do not accept responsibility for any loss suffered by you as a result of your reliance upon the information contained in the “4 EYES OPTICAL” Web Site!
(B) “4 EYES OPTICALS” limit of liability extends to refund of monies paid or replacement of goods purchased! Any other implied condition or warranty is hereby renounced!
(C) “4 EYES OPTICAL” does not accept liability in respect of any loss or damage howsoever suffered or incurred by you or others caused by or in relation to any product supplied through the “4 EYES OPTICAL” Web Site!


(A) “4 EYES OPTICAL” offers a 12 Month warranty from the date of purchase of the goods on manufacturer fault in frame production or customization of the lenses to the supplied optical prescription only!
(B) In the event of a successful warranty claim the claim is limited to correcting the problem or replacement of the item or refund of monies paid!!  The terms of which is entirely that of “4EYES OPTICAL”!                                                                                                          (C) “4 EYES OPTICAL” rejects and will not pay on claims for breakage or scratches to the lens or frames of any eyeglass product sold if fault is found to be other than a Manufacturers defect!                                                                                                                            (D) “4 EYES OPTICAL” will not except any claims made by a client who feels that the supplied glasses do not suit them or for any other personal preferential reason!  Or where the client has ordered and been supplied with a product that the client later finds the product is not suitable in respect of size, colour, or shape!  Where it was found, described and displayed accurately on the “4 EYES OPTICAL” Web Site at the time of purchase!



We allow you to challenge the data that we hold about you and, where appropriate, you may have the data!   

This can be arranging by: -

  • Sending an email to:  theteam@4eyesoptical.com.au
  • Calling this telephone number:  0429894645 
  • We will provide you with a readable copy of the personal data which we keep about you, within a week – we may require proof of identity prior to sending information out! We will provide the information without any charge!


We give you the option of using a secure transmission method to send us the following types of personal data. We have implemented security policies, rules and technical measures to protect the personal data that we have under our control. All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data!

We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation!


We collect the personal data that you may volunteer while using our services! We may also collect information about you from other sources, such as public records or bodies, or private organisations.  We do not sell personal data to third party organisations, but may negotiate offers for our clients and communicate with you directly about such third party offers!   


You can access our Web Sites Home Page and browse our site without disclosing your personal data! Our Web Site does not enable our visitors to communicate with other visitors or to post information to be accessed by others!